No merchandise may be returned to our warehouse without authorization.
Request for return due to manufacturing defects or an error in filling the order must be submitted within fifteen (15) days after receipt of merchandise. Please include your invoice number on your return request so that your account will receive proper credit.
All merchandise must be returned in its original carton.
No returns will be accepted after 30 days.
Stock items are subject to a restocking charge. Please call for applicable charges.
No claim can be honored if merchandise is used or without original carton.
FED EX SHIPMENTS
DAMAGED CARTONS: At time of delivery do not remove contents until inspected by the driver. Be sure he notes on freight bill and signs his notation.
CONCEALED DAMAGE: Leave damaged merchandise in its original carton and hold for inspection. Notify FedEx immediately so an inspection can be arranged.
The ICC requires that the consignee (you) file claim with the trucking company. We cannot file for you.
DAMAGED CARTONS: Same procedures as FedEx.
CONCEALED DAMAGE: Leave damaged merchandise in its original carton and hold for inspection.